Privacy Policy

Thorwell Group ("we," "us," or "our") operates the thorwellgroup.com website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and the choices you have associated with that data.

We are committed to protecting your privacy in compliance with applicable US privacy laws, including FTC guidelines and state privacy regulations where applicable.

Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, book a strategy call, or communicate with us by email. This may include your name, email address, phone number, and business information.

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages viewed, and time spent on pages via analytics tools.

How We Use Your Information

• To respond to your inquiries and fulfill your service requests
• To send you information about our services that may be of interest to you
• To improve our website and marketing efforts
• To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at [email protected].

Financial Account Connections (Plaid)

Within our internal financial-management application, we use Plaid Inc. ("Plaid") to securely connect financial accounts for bookkeeping and accounting purposes. This application is used to manage Thorwell Group's own business banking; we do not connect or process the bank accounts of external end users.

When an account is connected, online-banking credentials are entered directly into Plaid's secure interface. We never see, receive, or store those credentials. Plaid provides us with financial data on a strictly read-only basis, limited to account balances and transaction history. Our systems cannot move, transfer, or withdraw funds.

We use this financial data solely to record, categorize, and reconcile transactions and to produce financial statements. We do not sell this data or use it for advertising. Access tokens and API keys are stored using server-side secrets management and are never exposed in client-side code.

Plaid's collection and use of information is governed by the Plaid End User Privacy Policy, available at https://plaid.com/legal/#end-user-privacy-policy. Financial records are retained for the period required by Canada Revenue Agency rules (a minimum of six years) and then securely deleted. A connected account's access may be revoked at any time, which invalidates and removes the associated access tokens.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Thorwell Group
[email protected]